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TERMS OF SERVICE

OVERVIEW

This website is operated by Tunem Boutique, a trade name operated by Arif Özdemir, a Belgian sole proprietorship (eenmanszaak).

Throughout the site, the terms “we”, “us” and “our” refer to Tunem Boutique.

Tunem Boutique operates this online store and website, including all related information, content, features, tools, products and services (collectively, the “Services”), in order to provide customers with a convenient online shopping experience.

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

By visiting our website, using our Services and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”), together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies published on our website.

Please read these Terms carefully before accessing or using our Services. If you do not agree with these Terms, you should not use our Services.

SECTION 1 – ONLINE STORE TERMS AND ACCOUNTS

By agreeing to these Terms, you confirm that you have reached the legal age required to enter into a binding agreement in your country or place of residence, or that you otherwise have the legal capacity required under applicable law.

When using our Services or placing an order, you may be required to provide certain information, including your name, email address, billing information, payment information and shipping address.

You agree that all information you provide is accurate, current and complete.

You are responsible for maintaining the confidentiality of any account credentials and for activities performed through your account.

You may not use our Services for any unlawful or unauthorized purpose.

SECTION 2 – PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

However, the appearance and colors of products may vary depending on your device, screen settings, lighting and other factors.

Product photographs are provided for illustrative purposes and reasonable variations may occur.

Product descriptions, prices, availability, sizes, colors, materials and other specifications may be changed when reasonably necessary.

We reserve the right to discontinue products or limit the quantities offered, subject to applicable consumer law.

SECTION 3 – ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you will normally receive an electronic order confirmation.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, payment problems, obvious pricing errors, product unavailability or incorrect product information.

If we cancel an order after payment has been received, the applicable amount will be refunded using the appropriate payment method.

Customers are responsible for reviewing their order information carefully before submitting an order.

Any return, cancellation, exchange or refund is subject to our Refund Policy and applicable consumer protection legislation.

SECTION 4 – PRICES, TAXES AND PAYMENT

Product prices are displayed on our website and may vary depending on the customer's location, applicable taxes, currency or market.

Prices, promotions and discounts may change from time to time.

The price applicable to an order is generally the price displayed when the order is submitted, except in cases of an obvious technical or pricing error.

Applicable taxes, shipping costs or other charges will be displayed where required before the customer completes the purchase.

For international orders, additional customs duties, import taxes or charges may apply depending on the destination and applicable legislation.

You agree to provide accurate and complete billing and payment information.

SECTION 5 – SHIPPING AND DELIVERY

We ship orders to destinations made available through our online store.

Available shipping methods, shipping charges and estimated delivery times may depend on the destination and will be displayed on our website and/or during checkout where applicable.

All delivery times are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, public holidays or other logistical disruptions.

Please refer to our Shipping Policy for complete shipping and delivery information.

Nothing in this section limits any mandatory rights available to consumers under applicable Belgian or European Union law.

SECTION 6 – RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations, exchanges and refunds are governed by our Refund Policy and applicable consumer protection legislation.

Where mandatory consumer withdrawal rights apply, customers retain those rights regardless of anything stated in these Terms.

Nothing in these Terms is intended to exclude, restrict or waive mandatory rights provided to consumers under Belgian or European Union consumer protection law.

SECTION 7 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information provided through our Services is accurate and current.

However, our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or availability.

Where permitted by applicable law, we may correct errors or update information when necessary.

If an error materially affects an order that has already been placed, we will contact the customer where appropriate.

SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to services, applications, payment providers or other tools operated by third parties.

Certain third-party services may be subject to their own terms and privacy policies.

Your use of third-party services may therefore be governed by the applicable third party's terms in addition to these Terms.

We are not responsible for independent third-party websites or services except to the extent required by applicable law.

SECTION 9 – THIRD-PARTY LINKS

Our Services may contain links to websites operated by third parties.

These links may be provided for convenience or to enable certain functionality.

We do not control independent third-party websites and are not responsible for their content, privacy practices or services.

Customers should review the applicable terms and policies before entering into transactions with third parties.

SECTION 10 – SHOPIFY

Tunem Boutique uses Shopify to host and operate its online store.

Purchases made through our store are transactions between the customer and Tunem Boutique / Arif Özdemir, not between the customer and Shopify.

Shopify provides technological and e-commerce infrastructure that enables us to offer the Services.

Certain personal information may be processed by Shopify in connection with providing these Services, as further described in our Privacy Policy and Shopify's applicable privacy documentation.

SECTION 11 – PRIVACY AND PERSONAL INFORMATION

Personal information collected through our Services is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.

Personal information may be processed by service providers, including Shopify and payment, analytics, logistics or other providers necessary to operate our online store.

Please review our Privacy Policy for additional information about how personal information is collected, used, stored and shared and about your applicable privacy rights.

SECTION 12 – INTELLECTUAL PROPERTY

Unless otherwise stated, content belonging to Tunem Boutique, including our branding, text, photographs, graphics, product presentations and design elements, is protected by applicable intellectual property laws.

You may use our website for personal and lawful purposes.

You may not reproduce, distribute, modify, republish, commercially exploit or otherwise use our protected content without authorization, except where permitted by applicable law.

Third-party trademarks, brand names and other intellectual property appearing on our website remain the property of their respective owners.

SECTION 13 – CUSTOMER REVIEWS, COMMENTS AND SUBMISSIONS

Customers may have the opportunity to submit reviews, comments, photographs, feedback, suggestions or other content.

By submitting content, you confirm that you have the necessary rights to provide that content and that it does not unlawfully infringe the rights of another person.

Submitted content must not be unlawful, defamatory, abusive, fraudulent, misleading, obscene or contain malicious software.

We may moderate or remove content where reasonably necessary or required by law.

SECTION 14 – PROHIBITED USES

You may not use our website or Services:

for unlawful or fraudulent purposes;
to violate applicable laws or regulations;
to infringe intellectual property or privacy rights;
to distribute viruses, malware or harmful code;
to attempt unauthorized access to our systems;
to unlawfully collect personal information;
to send spam, phishing messages or deceptive communications;
to impersonate another person or organization;
to interfere with the security or proper operation of our Services.

We may restrict or terminate access where these Terms are materially violated.

SECTION 15 – DISCLAIMER

We aim to provide accurate, secure and reliable Services.

However, temporary interruptions, technical errors, maintenance or circumstances outside our reasonable control may occasionally affect availability.

To the extent permitted by applicable law, our Services are provided without guarantees beyond those expressly provided by us or required by mandatory law.

Nothing in these Terms excludes statutory warranties or mandatory consumer rights that cannot legally be excluded.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Tunem Boutique will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by Belgian or European Union law.

In particular, nothing in these Terms limits any mandatory statutory rights or remedies available to consumers.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Tunem Boutique against reasonable losses, liabilities or claims resulting from your unlawful use of the Services or material violation of these Terms.

This provision does not affect any mandatory consumer rights.

SECTION 18 – SEVERABILITY

If any provision of these Terms is determined by a competent authority to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue to apply.

SECTION 19 – TERMINATION

We may restrict or terminate access to our Services where a user materially violates these Terms or applicable law.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature are intended to survive termination will remain effective.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with the policies and notices published on our website, constitute the agreement governing your use of our Services.

Failure by us to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

SECTION 21 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms and contracts concluded through our Services are governed by the laws of Belgium, without prejudice to mandatory consumer protection rights that may apply under the laws of the country in which the consumer habitually resides.

Nothing in these Terms deprives consumers in the European Economic Area or other jurisdictions of mandatory consumer protections applicable to them.

Any dispute will be handled by the competent courts determined under applicable law.

Before commencing formal proceedings, customers are encouraged to contact us so that we can attempt to resolve the matter directly.

SECTION 22 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices or legal obligations.

The most current version will be made available through our website.

Where required by applicable law, material changes will be communicated appropriately.

SECTION 23 – CONTACT INFORMATION

Questions regarding these Terms of Service or our online store may be sent to:

Tunem Boutique
Legal business name: Arif Özdemir
Legal form: Sole Proprietorship (Eenmanszaak)
Website: tunemboutique.be
Email: arifozdemir06@gmail.com
Telephone: +32 456 61 54 41
Business address: Nieuwstraat 26 bus 2, 3581 Beringen, Belgium
Enterprise (KBO) number: 1036.570.803
VAT (BTW) number: BE 1036.570.803